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Rob
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 Posted: Mon May 28, 2007 5:29 pm Post subject: Sipgate Number Not Working |
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I changed my Sipgate number about two days ago, everything seemed to go OK.
However, now I can't receive calls from PSTN or mobiles but calls from other
Sipgate users come through OK. If I call from my Orange mobile it gives a
message 'Number not in use'. Has anybody else experienced this; if so, did
you manage to sort it and if so, how?
Thanks in advance. |
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TheMgt
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| Posted: Mon May 28, 2007 6:32 pm Post subject: Re: Sipgate Number Not Working |
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Rob wrote:
| Quote: |
I changed my Sipgate number about two days ago, everything seemed to go OK.
However, now I can't receive calls from PSTN or mobiles but calls from other
Sipgate users come through OK. If I call from my Orange mobile it gives a
message 'Number not in use'. Has anybody else experienced this; if so, did
you manage to sort it and if so, how?
|
My sipgate number is doing this, I haven't changed it though. If I set
the timeout on the answering service to zero seconds then I can get
that, otherwise it's 'Number not in use'. I've tried it from various
mobile networks but not from another VoIP number. |
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Ivor Jones
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| Posted: Mon May 28, 2007 7:43 pm Post subject: Re: Sipgate Number Not Working |
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"Rob" <anon@anon.com> wrote in message
news:f3eleg$seu$1@energise.enta.net
| Quote: |
I changed my Sipgate number about two days ago,
everything seemed to go OK.
However, now I can't receive calls from PSTN or mobiles
but calls from other Sipgate users come through OK. If I
call from my Orange mobile it gives a message 'Number not
in use'. Has anybody else experienced this; if so, did
you manage to sort it and if so, how?
Thanks in advance.
|
What do Sipgate tech support say..?
When you say changed the number, what do you mean..? Did you just change
the PSTN number with the "change number" facility on the website..? If so,
be aware that this *doesn't* change the SIP ID, this remains as it was,
just the PSTN number changes, so you effectively now have two numbers, one
for PSTN callers and one for Sipgate callers.
Sometimes after you've done this, the database that marries the two can
get out of sync, give it a day or two longer, if it's still the same then
email support.
FWIW the website has been a bit slow lately but that shouldn't make a
difference.
Ivor |
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Rob
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| Posted: Tue May 29, 2007 12:55 am Post subject: Re: Sipgate Number Not Working |
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"Ivor Jones" <ivor@despammed.invalid> wrote in message
news:5c0bliF2tqvo6U1@mid.individual.net...
| Quote: |
"Rob" <anon@anon.com> wrote in message
news:f3eleg$seu$1@energise.enta.net
I changed my Sipgate number about two days ago,
everything seemed to go OK.
However, now I can't receive calls from PSTN or mobiles
but calls from other Sipgate users come through OK. If I
call from my Orange mobile it gives a message 'Number not
in use'. Has anybody else experienced this; if so, did
you manage to sort it and if so, how?
Thanks in advance.
What do Sipgate tech support say..?
When you say changed the number, what do you mean..? Did you just change
the PSTN number with the "change number" facility on the website..? If so,
be aware that this *doesn't* change the SIP ID, this remains as it was,
just the PSTN number changes, so you effectively now have two numbers, one
for PSTN callers and one for Sipgate callers.
Sometimes after you've done this, the database that marries the two can
get out of sync, give it a day or two longer, if it's still the same then
email support.
FWIW the website has been a bit slow lately but that shouldn't make a
difference.
Ivor
I just changed the PSTN number using the change number facility (I know
the SIP ID remains the same).
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I have dropped Sipgate tech an email yesterday but no response yet (it is a
bank holiday after all!)
Thanks for replies. |
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Guest
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| Posted: Tue May 29, 2007 10:27 pm Post subject: Re: Sipgate Number Not Working |
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On Mon, 28 May 2007 21:55:29 +0100, "Rob" <anon@anon.com> wrote:
| Quote: |
I have dropped Sipgate tech an email yesterday but no response yet (it is a
bank holiday after all!)
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You will receive a reply next year sometime when they have sobered up. |
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RH
Guest
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| Posted: Wed May 30, 2007 3:59 pm Post subject: Re: Sipgate Number Not Working |
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<clavox@btinternet.com> wrote in message
news:f2so535tpqdgskghpebu2s3l6aqfun6g5n@4ax.com...
| Quote: |
On Mon, 28 May 2007 21:55:29 +0100, "Rob" <anon@anon.com> wrote:
I have dropped Sipgate tech an email yesterday but no response yet (it is
a
bank holiday after all!)
You will receive a reply next year sometime when they have sobered up.
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Isn't SIPgate wholly based in Germany? on the odd occassion I have contacted
them, mails back were from a german sounding person, both in name
and manner, |
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alexd
Guest
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| Posted: Wed May 30, 2007 8:00 pm Post subject: Re: Sipgate Number Not Working |
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RH wrote:
| Quote: |
Isn't SIPgate wholly based in Germany? on the odd occassion I have
contacted them, mails back were from a german sounding person, both in
name and manner,
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Yes.
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