VoIP VoIP    FAQ   Search   Memberlist   Usergroups   Register   Profile   Log in to check your private messages   Log in  What do you want from a VOIP provider Goto page Previous  1, 2, 3, 4, 5, 6, 7, 8, 9, 10  Next          VoIP Forum Index -> VoIP View previous topic :: View next topic   Author Message Ivor Jones Guest Posted: Sat May 26, 2007 10:13 am    Post subject: Re: What do you want from a VOIP provider "Infant Newbie" <infant@newbie.new> wrote in message news:f38n61$t3d$1@news.freedom2surf.net Quote: Because the website, which might change, is not up yet ! At the moment, we have a couple of servers up and we are testing and configuring stuff. Hopefully, you will appreciate our effort to get things right on day 1. Ah. Not only top posting, but a meaningless reply. If you'd waited until you had a website up before posting at all, plus if you'd posted with a valid/sensible name (what on earth do you think "Infant Newbie" sounds like to a potential customer..?) then you *might* just have interested me. I don't propose to continue this, I'm obviously banging my head against a wall, it's starting to hurt. Ivor Back to top   Ads Advertising Sponsor Ivor Jones Guest Posted: Sat May 26, 2007 10:13 am    Post subject: Re: What do you want from a VOIP provider "Paul Cupis" <paul@cupis.co.uk> wrote in message news:f38tcc$2jvq$1@energise.enta.net Quote: Ivor Jones wrote: The post was spam. I think you are the only person who has responded who actually thinks that. It doesn't even meet your second definition of spam. It's still spam. Ivor Back to top   Ads Advertising Sponsor Infant Newbie Guest Posted: Sat May 26, 2007 2:10 pm    Post subject: Re: What do you want from a VOIP provider "RH" <rh@no-spicedham.exelsys.com> wrote in message news:f38q2l$t0u$1$8300dec7@news.demon.co.uk... Quote: "Infant Newbie" <infant@newbie.new> wrote in message news:f37qir$9ig$1@news.freedom2surf.net... I have to reply to myself because the thread is so long. I dont want to start a "spam war". Ivor, I live in London and I dont spam. My email address is invalid, just like yours. I do have a rarely used yahoo address which you can contact me directly on - if you wish. its meshcode at xxxxxhoo.co.uk. I have read the whole thread and I will condense the wish list and reply to all. HOWEVER, one thing worries me and maybe you guys can tell me how to manage it....SUPPORT !! How can I provide proper live person on the phone (note I said person, not cretin) with some knowledge and keep the service reasonably priced. I know what people think about non-UK call centres so lets not even go there! Most of the things required are usually sourced from BT Wholesale and I will surely try to provide a good service. Second thing - how does the provider improve the sound quality when so much of it depends on the connection from the end user? Bart, You have hit probably the biggest issue on the head, customers are hard people they want good service and they don't want to pay for it. customers want free geographic calls, all functions, and cheap costs and a live support person who will answer the calls in 3 rings and they want the moon on a stick. Working in support in another industry I see supporting VOIP a nightmare, You not only have to support your systems but also other peoples internet connection/router/softphones/hardphones/ata all for a customer who may only add £10 credit a quarter. In other industries you would maybe charge customers £80/hour for decent tech support. I think having live telephone support is nice it is really an impossible dream, unless a user whants to pay for it either via services charges for the VOIP services or having premium chargable support ( in addition to standard support - no likes only form of support to be premium rate number) or you can go down the Betamax route, they have several VOIP services which offer no support, but prices are so cheap and people get such a good deal that you kind of let the issues go when you have them as the savings are huge. Sound quality can vary a lot from different services providers. The voice provider needs to have the bandwidth to cope with all incoming and outgoing channels should have different internet backbones plus there is the routing of calls, some cheaper companies use grey routes to channel calls abroad and quality can be iffy That wont work - I would not expect people to sign up for a service + support and pay more than people who sign up for service only. I think some form of paid support will be handy. What about a rapid 24 hour email support - like within 5 minutes and a VERY EXPENSIVE phone line? Concerning the voice quality, I can only see a Suck it n See approach. How can I get competitively priced routes and make sure I have good quality? There are loads of companies/guys out there providing A/Z routes but there is no measure of quality. I will investigate that matter. We already have servers in a UK call centre and hops are low. We will soon know if we have to move to the docklands --- hmmmm(more expensive)......(((thinking, thinking, thinking)) Back to top   Ads Advertising Sponsor Infant Newbie Guest Posted: Sat May 26, 2007 2:13 pm    Post subject: Re: What do you want from a VOIP provider "Ivor Jones" <ivor@despammed.invalid> wrote in message news:5bqbn9F2ue6nhU1@mid.individual.net... Quote: "Infant Newbie" <infant@newbie.new> wrote in message news:f38n61$t3d$1@news.freedom2surf.net Because the website, which might change, is not up yet ! At the moment, we have a couple of servers up and we are testing and configuring stuff. Hopefully, you will appreciate our effort to get things right on day 1. Ah. Not only top posting, but a meaningless reply. If you'd waited until you had a website up before posting at all, plus if you'd posted with a valid/sensible name (what on earth do you think "Infant Newbie" sounds like to a potential customer..?) then you *might* just have interested me. I don't propose to continue this, I'm obviously banging my head against a wall, it's starting to hurt. Ivor Sorry about top posting earlier. Its this OE. Lets make peace....at least I am not offering Viagra ! I will soon have to stop work and watch Monte-Carlo. I wonder which will come first, will he crash or will he win? Back to top   Ads Advertising Sponsor Guest Posted: Sat May 26, 2007 3:25 pm    Post subject: Re: What do you want from a VOIP provider On Sat, 26 May 2007 10:07:03 +0100, Paul Cupis <paul@cupis.co.uk> wrote: Quote: Ivor Jones wrote: The post was spam. I think you are the only person who has responded who actually thinks that. It doesn't even meet your second definition of spam. I haven't been subscribed to this forum very long but long enough to know that Ivor is away's right even when others are saying he couldn't be more wrong . Someone also intimated that he is the owner of this forum how can this be ? . Back to top   Ads Advertising Sponsor Guest Posted: Sat May 26, 2007 3:27 pm    Post subject: Re: What do you want from a VOIP provider On Sat, 26 May 2007 02:12:13 +0100, "Ivor Jones" <ivor@despammed.invalid> wrote: Quote: "Infant Newbie" <infant@newbie.new> wrote in message news:f37qir$9ig$1@news.freedom2surf.net [snip] Still not giving away any details of websites etc. Why not..? Not even asking for Beta Testers. Certainly Doesnt want Ivor to be a Beta Tester. That's just as well, because it's the last thing I'd want to be. Only because you are a complete know all that knows B all . Back to top   Ads Advertising Sponsor Guest Posted: Sat May 26, 2007 3:29 pm    Post subject: Re: What do you want from a VOIP provider On Sat, 26 May 2007 10:07:51 +0100, "Ivor Jones" <ivor@despammed.invalid> wrote: Quote: (what on earth do you think "Infant Newbie" sounds like to a potential customer..?) . Much better than sipgate . Back to top   Ads Advertising Sponsor RH Guest Posted: Sat May 26, 2007 3:44 pm    Post subject: Re: What do you want from a VOIP provider "Paul Cupis" <paul@cupis.co.uk> wrote in message news:f38tcc$2jvq$1@energise.enta.net... Quote: Ivor Jones wrote: The post was spam. I think you are the only person who has responded who actually thinks that. It doesn't even meet your second definition of spam. I think there is no doubt that it was not spam, and Ivor has kind of backed himself into a corner, I have lost all respect for him after his posts on this thread. If he had any balls or sense of worth he would put his hands up and admit maybe he made a mistake, I suspect he lives so much for his anti spam role in life that he did not engage brain before replying to the OP and just sent the SPAM reply on auto pilot. Making a mistake is not wrong, and admitting to it shows some guts where as trying to defend the plain right daft is silly .. Back to top   Ads Advertising Sponsor RH Guest Posted: Sat May 26, 2007 6:14 pm    Post subject: Re: What do you want from a VOIP provider Quote: That wont work - I would not expect people to sign up for a service + support and pay more than people who sign up for service only. I think some form of paid support will be handy. What about a rapid 24 hour email support - like within 5 minutes and a VERY EXPENSIVE phone line? Concerning the voice quality, I can only see a Suck it n See approach. How can I get competitively priced routes and make sure I have good quality? There are loads of companies/guys out there providing A/Z routes but there is no measure of quality. I will investigate that matter. We already have servers in a UK call centre and hops are low. We will soon know if we have to move to the docklands --- hmmmm(more expensive)......(((thinking, thinking, thinking)) I think telephone support really is OTT for average VOIP customer mail support usually works just as well, if customers want and need immediate telephone support then premium rate may be a way to go, I know if I was desperate to get my unsupported ATA to work and could not wait for email comms to come back I would pay. reference call quality, not sure, but I know of at least one VOIP provider who offers customers different grade calls to some countries, so with a different phone prefix you can use premium quality line. Which is great for business use, where a crappy phone call could cost far more than the 2p/minute call charge to country X. Please do not take this the wrong way, but I think anyone going into the VOIP industry must have balls of steel, many have come and gone. the profit is only there to made with huge numbers of subscribers, if Vonage has not been able to make a profit it must save something Back to top   Ads Advertising Sponsor Ivor Jones Guest Posted: Sat May 26, 2007 7:40 pm    Post subject: Re: What do you want from a VOIP provider "RH" <rh@no-spicedham.exelsys.com> wrote in message news:f39e42$45i$1$8300dec7@news.demon.co.uk Quote: "Paul Cupis" <paul@cupis.co.uk> wrote in message news:f38tcc$2jvq$1@energise.enta.net... Ivor Jones wrote: The post was spam. I think you are the only person who has responded who actually thinks that. It doesn't even meet your second definition of spam. I think there is no doubt that it was not spam, and Ivor has kind of backed himself into a corner, I have lost all respect for him after his posts on this thread. It's just as well I don't care whether you respect me or not then, isn't it. Feel free to killfile me. It's amazing that people don't do that, but then if you did you wouldn't see my posts to complain about them, would you..?! Quote: If he had any balls or sense of worth he would put his hands up and admit maybe he made a mistake, I suspect he lives so much for his anti spam role in life that he did not engage brain before replying to the OP and just sent the SPAM reply on auto pilot. Making a mistake is not wrong, and admitting to it shows some guts where as trying to defend the plain right daft is silly I haven't made a mistake. The killfile is that way ==> Ivor > . Back to top   Ads Advertising Sponsor Ivor Jones Guest Posted: Sat May 26, 2007 7:41 pm    Post subject: Re: What do you want from a VOIP provider <mymail@hotmail.com> wrote in message news:vd6g5355sl06utoo7618j7re2piieqcm18@4ax.com Quote: On Sat, 26 May 2007 10:07:51 +0100, "Ivor Jones" ivor@despammed.invalid> wrote: (what on earth do you think "Infant Newbie" sounds like to a potential customer..?) . Much better than sipgate . Now I *know* you're Ron Chew..! Ivor Back to top   Ads Advertising Sponsor Ivor Jones Guest Posted: Sat May 26, 2007 7:42 pm    Post subject: Re: What do you want from a VOIP provider <mymail@hotmail.com> wrote in message news:fa6g53p3akgb6nt2opeofnpip0a78s056u@4ax.com Quote: On Sat, 26 May 2007 02:12:13 +0100, "Ivor Jones" ivor@despammed.invalid> wrote: "Infant Newbie" <infant@newbie.new> wrote in message news:f37qir$9ig$1@news.freedom2surf.net [snip] Still not giving away any details of websites etc. Why not..? Not even asking for Beta Testers. Certainly Doesnt want Ivor to be a Beta Tester. That's just as well, because it's the last thing I'd want to be. Only because you are a complete know all that knows B all A lot more than you ever will mate. Ivor Back to top   Ads Advertising Sponsor Ivor Jones Guest Posted: Sat May 26, 2007 7:47 pm    Post subject: Re: What do you want from a VOIP provider "RH" <rh@no-spicedham.exelsys.com> wrote in message news:f39fbo$5p0$1$8300dec7@news.demon.co.uk [snip] Quote: I think telephone support really is OTT for average VOIP customer mail support usually works just as well, if customers want and need immediate telephone support then premium rate may be a way to go, I know if I was desperate to get my unsupported ATA to work and could not wait for email comms to come back I would pay. There is one fundamental flaw with premium rate phone support. If the problem *doesn't* get solved, the caller has wasted their money and has no way to retrieve it. If I am unhappy with a service that I pay for by invoice or bill, I can withhold payment until I am satisfied. With a phone call, the money's gone and I'm no further forward than I was before. Quote: Please do not take this the wrong way, but I think anyone going into the VOIP industry must have balls of steel, many have come and gone. the profit is only there to made with huge numbers of subscribers, if Vonage has not been able to make a profit it must save something Sipgate are still in business, they were one of the first and are still there, they must be doing something right. Ivor Back to top   Ads Advertising Sponsor Infant Newbie Guest Posted: Sat May 26, 2007 8:18 pm    Post subject: Re: What do you want from a VOIP provider "Ivor Jones" <ivor@despammed.invalid> wrote in message news:5br343F2t31hsU1@mid.individual.net... Quote: "RH" <rh@no-spicedham.exelsys.com> wrote in message news:f39fbo$5p0$1$8300dec7@news.demon.co.uk [snip] I think telephone support really is OTT for average VOIP customer mail support usually works just as well, if customers want and need immediate telephone support then premium rate may be a way to go, I know if I was desperate to get my unsupported ATA to work and could not wait for email comms to come back I would pay. There is one fundamental flaw with premium rate phone support. If the problem *doesn't* get solved, the caller has wasted their money and has no way to retrieve it. If I am unhappy with a service that I pay for by invoice or bill, I can withhold payment until I am satisfied. With a phone call, the money's gone and I'm no further forward than I was before. Please do not take this the wrong way, but I think anyone going into the VOIP industry must have balls of steel, many have come and gone. the profit is only there to made with huge numbers of subscribers, if Vonage has not been able to make a profit it must save something Sipgate are still in business, they were one of the first and are still there, they must be doing something right. Ivor Ivor, I am happy to have you on board with such a good point. However, we have a TWIST to our service and the calls from end users should all be free (cant say more and I wont elaborate). We will however provide a traditional service which I want to be TOP NOTCH. It might not even need to be profitable - all it needs to do is pay its own way. So I am thinking, quality, quality quality. Back to top   Ads Advertising Sponsor SBS Guest Posted: Sun May 27, 2007 5:04 am    Post subject: Re: What do you want from a VOIP provider Elia Finotti (eliaDOTfinotti@libero.it.invalid) ha scritto: ::: Free geographic numbers (local rate, no national ::: rate) and the best audio quality (no delay). ::: (Obviously cheap) :: :: And outgoing CID settable ;-) Hi man, are you here on holiday? ;-) Back to top   Ads Advertising Sponsor Display posts from previous: All Posts1 Day7 Days2 Weeks1 Month3 Months6 Months1 Year Oldest FirstNewest First         VoIP Forum Index -> VoIP All times are GMT Goto page Previous  1, 2, 3, 4, 5, 6, 7, 8, 9, 10  Next Page 6 of 10   Jump to: Select a forum VoIP----------------VoIP  You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum 140 Attacks blocked Powered by phpBB © 2001, 2005 phpBB Group