VoIP VoIP    FAQ   Search   Memberlist   Usergroups   Register   Profile   Log in to check your private messages   Log in  What do you want from a VOIP provider Goto page Previous  1, 2, 3, 4, 5, 6, 7, 8, 9, 10  Next          VoIP Forum Index -> VoIP View previous topic :: View next topic   Author Message Guest Posted: Fri May 25, 2007 11:05 pm    Post subject: Re: What do you want from a VOIP provider On Fri, 25 May 2007 16:47:29 +0000 (UTC), Paul Cupis <paul@cupis.co.uk> wrote: Quote: Nor do I expect you to admit that you are wrong in this case. How can you expect him to after all it is is forum isn't it !. Back to top   Ads Advertising Sponsor Guest Posted: Fri May 25, 2007 11:10 pm    Post subject: Re: What do you want from a VOIP provider On Fri, 25 May 2007 12:28:24 +0100, "Ivor Jones" <ivor@despammed.invalid> wrote: Quote: Indeed. But a company that uses a munged address and doesn't provide a website where you can check out their products is somewhat suspicious to my mind. Indeed a company that uses a UK address and purports to be based in the UK and isn't, is also somewhat suspicious to my mind. Back to top   Ads Advertising Sponsor Infant Newbie Guest Posted: Sat May 26, 2007 3:10 am    Post subject: Re: What do you want from a VOIP provider I have to reply to myself because the thread is so long. I dont want to start a "spam war". Ivor, I live in London and I dont spam. My email address is invalid, just like yours. I do have a rarely used yahoo address which you can contact me directly on - if you wish. its meshcode at xxxxxhoo.co.uk. I have read the whole thread and I will condense the wish list and reply to all. HOWEVER, one thing worries me and maybe you guys can tell me how to manage it....SUPPORT !! How can I provide proper live person on the phone (note I said person, not cretin) with some knowledge and keep the service reasonably priced. I know what people think about non-UK call centres so lets not even go there! Most of the things required are usually sourced from BT Wholesale and I will surely try to provide a good service. Second thing - how does the provider improve the sound quality when so much of it depends on the connection from the end user? Bart. Still not giving away any details of websites etc. Not even asking for Beta Testers. Certainly Doesnt want Ivor to be a Beta Tester. Back to top   Ads Advertising Sponsor Ivor Jones Guest Posted: Sat May 26, 2007 5:06 am    Post subject: Re: What do you want from a VOIP provider <clavox@btinternet.com> wrote in message news:fc2e53hmcf5io7e93us566suuj6lc7bicb@4ax.com Quote: On Fri, 25 May 2007 15:50:50 GMT, "Richard Colton" webmaster@NILSPAMuselessinfo.org.uk> wrote: Exactly how fucking old are you Ron? Oh dear more foul language now you know Ivor does not allow this in his fourum . I'm getting dangerously close to yawning here... Ivor Back to top   Ads Advertising Sponsor Ivor Jones Guest Posted: Sat May 26, 2007 5:07 am    Post subject: Re: What do you want from a VOIP provider "Desk Rabbit" <nospam@example.com> wrote in message news:rvedndxWRJ-RjsrbnZ2dnUVZ8qfinZ2d@pipex.net Quote: Ivor Jones wrote: "Paul Cupis" <paul@cupis.co.uk> wrote in message news:f356ob$1v84$3@energise.enta.net Ivor Jones wrote: "Infant Newbie" <infant@newbie.new> wrote in message news:f32j6p$a5h$1@news.freedom2surf.net "Ivor Jones" <ivor@despammed.invalid> wrote in message news:5bjb8hF2srgukU1@mid.individual.net... "Infant Newbie" <infant@newbie.new> wrote in message news:f305k2$fij$1@news.freedom2surf.net We will launch a new VOIP service soon. We are sounding out u guys n gals in this newsgroup! Tell me what you would like from our service No spam. What makes this spam? It's unsolicited. That's the definition of spam. No it's not. Unsolicited Commercial Email. It was certainly unsolicited. As is every root message in this newsgroup. have been commercial, but it looked like it to me. Email, well a newsgroup posting may not be email, but it's close enough. As close as a Rabbit is to a Kangaroo. Like I said, close enough. Ivor Back to top   Ads Advertising Sponsor Ivor Jones Guest Posted: Sat May 26, 2007 5:08 am    Post subject: Re: What do you want from a VOIP provider "Paul Cupis" <paul@cupis.co.uk> wrote in message news:slrnf5e4tp.p8d.paul@challenger.my.home Quote: On 2007-05-24, Ivor Jones <ivor@despammed.invalid> wrote: "Brian A" <no_spam_bca1000@hotmail.com> wrote in message news:j6oa535sum1fjgqvgb3lh9cl2fqqsdkikm@4ax.com On Thu, 24 May 2007 10:21:38 +0100, "RH" rh@no-spicedham.exelsys.com> wrote: I hate spam as much as the next person, spam as far as I define it is ; 1 way blatent advertising. this message did not advertise any company or product and was a genuine question trying to bring up a worthwhile discussion. I agree, it the post did not advertise anything, so it might not be considerd as spam - unless you consider it as market research spam. It's still spam. It was unsolicited and the poster doesn't give an email address that is valid, So speaks <ivor@depsammed.invalid>. Nice troll, Ivor. Not at all. Change .invalid (the top level domain specifically intended for the purpose) to .com and mail will reach me. Ivor Back to top   Ads Advertising Sponsor Ivor Jones Guest Posted: Sat May 26, 2007 5:10 am    Post subject: Re: What do you want from a VOIP provider "Paul Cupis" <paul@cupis.co.uk> wrote in message news:slrnf5e52p.p8d.paul@challenger.my.home Quote: On 2007-05-25, Ivor Jones <ivor@despammed.invalid> wrote: Indeed. But a company that uses a munged address and doesn't provide a website where you can check out their products is somewhat suspicious to my mind. But they are not advertising anything nor are they inviting people to contact them directly. They (whoever they are) are asking a simple question on uk.telecom.voip, a discussion group, probably to illicit discussion regarding VoIP in the UK. Right. The part of your sentence above "whoever they are" says it all to me. If they were a reputable organisation they wouldn't hide. Ivor Back to top   Ads Advertising Sponsor Ivor Jones Guest Posted: Sat May 26, 2007 5:12 am    Post subject: Re: What do you want from a VOIP provider "Infant Newbie" <infant@newbie.new> wrote in message news:f37qir$9ig$1@news.freedom2surf.net [snip] Quote: Still not giving away any details of websites etc. Why not..? Quote: Not even asking for Beta Testers. Certainly Doesnt want Ivor to be a Beta Tester. That's just as well, because it's the last thing I'd want to be. Ivor Back to top   Ads Advertising Sponsor Infant Newbie Guest Posted: Sat May 26, 2007 10:12 am    Post subject: Re: What do you want from a VOIP provider Because the website, which might change, is not up yet ! At the moment, we have a couple of servers up and we are testing and configuring stuff. Hopefully, you will appreciate our effort to get things right on day 1. "Ivor Jones" <ivor@despammed.invalid> wrote in message news:5bpfrhF2u8esqU1@mid.individual.net... Quote: "Infant Newbie" <infant@newbie.new> wrote in message news:f37qir$9ig$1@news.freedom2surf.net [snip] Still not giving away any details of websites etc. Why not..? Not even asking for Beta Testers. Certainly Doesnt want Ivor to be a Beta Tester. That's just as well, because it's the last thing I'd want to be. Ivor Back to top   Ads Advertising Sponsor RH Guest Posted: Sat May 26, 2007 10:12 am    Post subject: Re: What do you want from a VOIP provider "Infant Newbie" <infant@newbie.new> wrote in message news:f37qir$9ig$1@news.freedom2surf.net... Quote: I have to reply to myself because the thread is so long. I dont want to start a "spam war". Ivor, I live in London and I dont spam. My email address is invalid, just like yours. I do have a rarely used yahoo address which you can contact me directly on - if you wish. its meshcode at xxxxxhoo.co.uk. I have read the whole thread and I will condense the wish list and reply to all. HOWEVER, one thing worries me and maybe you guys can tell me how to manage it....SUPPORT !! How can I provide proper live person on the phone (note I said person, not cretin) with some knowledge and keep the service reasonably priced. I know what people think about non-UK call centres so lets not even go there! Most of the things required are usually sourced from BT Wholesale and I will surely try to provide a good service. Second thing - how does the provider improve the sound quality when so much of it depends on the connection from the end user? Bart, You have hit probably the biggest issue on the head, customers are hard people they want good service and they don't want to pay for it. customers want free geographic calls, all functions, and cheap costs and a live support person who will answer the calls in 3 rings and they want the moon on a stick. Working in support in another industry I see supporting VOIP a nightmare, You not only have to support your systems but also other peoples internet connection/router/softphones/hardphones/ata all for a customer who may only add £10 credit a quarter. In other industries you would maybe charge customers £80/hour for decent tech support. I think having live telephone support is nice it is really an impossible dream, unless a user whants to pay for it either via services charges for the VOIP services or having premium chargable support ( in addition to standard support - no likes only form of support to be premium rate number) or you can go down the Betamax route, they have several VOIP services which offer no support, but prices are so cheap and people get such a good deal that you kind of let the issues go when you have them as the savings are huge. Sound quality can vary a lot from different services providers. The voice provider needs to have the bandwidth to cope with all incoming and outgoing channels should have different internet backbones plus there is the routing of calls, some cheaper companies use grey routes to channel calls abroad and quality can be iffy Back to top   Ads Advertising Sponsor Paul Cupis Guest Posted: Sat May 26, 2007 10:12 am    Post subject: Re: What do you want from a VOIP provider Ivor Jones wrote: Quote: "Paul Cupis" <paul@cupis.co.uk> wrote in message news:slrnf5e52p.p8d.paul@challenger.my.home On 2007-05-25, Ivor Jones <ivor@despammed.invalid> wrote: Indeed. But a company that uses a munged address and doesn't provide a website where you can check out their products is somewhat suspicious to my mind. But they are not advertising anything nor are they inviting people to contact them directly. They (whoever they are) are asking a simple question on uk.telecom.voip, a discussion group, probably to illicit discussion regarding VoIP in the UK. Right. The part of your sentence above "whoever they are" says it all to me. If they were a reputable organisation they wouldn't hide. So because they have not give you proof of identity in some form, they must be spammers? Even though it is completely irrelevant for their post? Back to top   Ads Advertising Sponsor Paul Cupis Guest Posted: Sat May 26, 2007 10:12 am    Post subject: Re: What do you want from a VOIP provider Ivor Jones wrote: Quote: "Paul Cupis" <paul@cupis.co.uk> wrote in message news:slrnf5e4tp.p8d.paul@challenger.my.home On 2007-05-24, Ivor Jones <ivor@despammed.invalid> wrote: "Brian A" <no_spam_bca1000@hotmail.com> wrote in message news:j6oa535sum1fjgqvgb3lh9cl2fqqsdkikm@4ax.com On Thu, 24 May 2007 10:21:38 +0100, "RH" rh@no-spicedham.exelsys.com> wrote: I hate spam as much as the next person, spam as far as I define it is ; 1 way blatent advertising. this message did not advertise any company or product and was a genuine question trying to bring up a worthwhile discussion. I agree, it the post did not advertise anything, so it might not be considerd as spam - unless you consider it as market research spam. It's still spam. It was unsolicited and the poster doesn't give an email address that is valid, So speaks <ivor@depsammed.invalid>. Nice troll, Ivor. Not at all. Change .invalid (the top level domain specifically intended for the purpose) to .com and mail will reach me. And yet the email address you post from IS invalid. Just as the OPs. Not only that, but neither of you provide instructions in your posts on who to derive a valid email address. Back to top   Ads Advertising Sponsor Ivor Jones Guest Posted: Sat May 26, 2007 10:13 am    Post subject: Re: What do you want from a VOIP provider "Paul Cupis" <paul@cupis.co.uk> wrote in message news:f38qo4$2ema$2@energise.enta.net [snip] Quote: And yet the email address you post from IS invalid. Just as the OPs. Not only that, but neither of you provide instructions in your posts on who to derive a valid email address. I would have thought it was obvious to anyone with a modicum of intelligence. I don't particularly *want* to receive mail from anyone who can't work that out. Ivor Back to top   Ads Advertising Sponsor Ivor Jones Guest Posted: Sat May 26, 2007 10:13 am    Post subject: Re: What do you want from a VOIP provider "Paul Cupis" <paul@cupis.co.uk> wrote in message news:f38qrn$2ema$3@energise.enta.net Quote: Ivor Jones wrote: "Paul Cupis" <paul@cupis.co.uk> wrote in message news:slrnf5e52p.p8d.paul@challenger.my.home On 2007-05-25, Ivor Jones <ivor@despammed.invalid wrote: Indeed. But a company that uses a munged address and doesn't provide a website where you can check out their products is somewhat suspicious to my mind. But they are not advertising anything nor are they inviting people to contact them directly. They (whoever they are) are asking a simple question on uk.telecom.voip, a discussion group, probably to illicit discussion regarding VoIP in the UK. Right. The part of your sentence above "whoever they are" says it all to me. If they were a reputable organisation they wouldn't hide. So because they have not give you proof of identity in some form, they must be spammers? Even though it is completely irrelevant for their post? It isn't irrelevant. The post was spam. The lack of a valid address merely compounds it. Ivor Back to top   Ads Advertising Sponsor Paul Cupis Guest Posted: Sat May 26, 2007 10:13 am    Post subject: Re: What do you want from a VOIP provider Ivor Jones wrote: Quote: The post was spam. I think you are the only person who has responded who actually thinks that. It doesn't even meet your second definition of spam. Back to top   Ads Advertising Sponsor Display posts from previous: All Posts1 Day7 Days2 Weeks1 Month3 Months6 Months1 Year Oldest FirstNewest First         VoIP Forum Index -> VoIP All times are GMT Goto page Previous  1, 2, 3, 4, 5, 6, 7, 8, 9, 10  Next Page 5 of 10   Jump to: Select a forum VoIP----------------VoIP  You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum 140 Attacks blocked Powered by phpBB © 2001, 2005 phpBB Group