VoIP VoIP    FAQ   Search   Memberlist   Usergroups   Register   Profile   Log in to check your private messages   Log in  Recommendation for Hosted VoIP PBX          VoIP Forum Index -> VoIP View previous topic :: View next topic   Author Message Big Phil Guest Posted: Mon May 14, 2007 8:55 pm    Post subject: Recommendation for Hosted VoIP PBX Hi, I was wondering if anyone could recommend a Voip PBX service provider. We are investigating moving across from a legacy to a hosted Voip solution. We have about 25 ext's spread over 2 sites (20 in one location, 5 in the other), each with ddi. Rgds Phil Back to top   Ads Advertising Sponsor Ivor Jones Guest Posted: Mon May 14, 2007 10:28 pm    Post subject: Re: Recommendation for Hosted VoIP PBX "Big Phil" <BIGSHOW_77@HOTMAIL.CO.UK> wrote in message news:1179161717.776163.8930@o5g2000hsb.googlegroups.com Quote: Hi, I was wondering if anyone could recommend a Voip PBX service provider. We are investigating moving across from a legacy to a hosted Voip solution. We have about 25 ext's spread over 2 sites (20 in one location, 5 in the other), each with ddi. Try Gradwell. Well regarded and the MD posts here sometimes. Ivor Back to top   Ads Advertising Sponsor Tim Guest Posted: Tue May 15, 2007 5:25 pm    Post subject: Re: Recommendation for Hosted VoIP PBX Big Phil wrote: Quote: I was wondering if anyone could recommend a Voip PBX service provider. We are investigating moving across from a legacy to a hosted Voip solution. We have about 25 ext's spread over 2 sites (20 in one location, 5 in the other), each with ddi. 20 handsets is a lot to have on one site for hosted, if you are heavy telephone users. Depends how many phone calls you make. A full speed ADSL Max upload will give you 6/7 calls. You may need 2 ADSL lines or something faster. Tim Back to top   Ads Advertising Sponsor Ross Beer Guest Posted: Tue May 15, 2007 6:52 pm    Post subject: Re: Recommendation for Hosted VoIP PBX Hi, I would have to agree with Tim, our clients with many Virtual PBX extensions opt for SDSL so that their upload speed is the same as their download. Its something you may wish to consider if you are going to have 20 extensions on one site, especially if you do have many concurrent calls. Ross ----------------------- Ross Beer VoiceHost Support www.voicehost.co.uk Tim wrote: Quote: Big Phil wrote: I was wondering if anyone could recommend a Voip PBX service provider. We are investigating moving across from a legacy to a hosted Voip solution. We have about 25 ext's spread over 2 sites (20 in one location, 5 in the other), each with ddi. 20 handsets is a lot to have on one site for hosted, if you are heavy telephone users. Depends how many phone calls you make. A full speed ADSL Max upload will give you 6/7 calls. You may need 2 ADSL lines or something faster. Tim Back to top   Ads Advertising Sponsor Big Phil Guest Posted: Tue May 15, 2007 8:35 pm    Post subject: Re: Recommendation for Hosted VoIP PBX Hi Bandwidth was an issue that has crossed my mind, seeing as that our main office location doesn't have SDSL and BT don't plan to install it for quite sometime. But the management are very keen on hosted services because of the reduced hardware/support costs and relatively easy managment/configuration of the system. Also they liked the fact that is one site was to lose internet connectivy the other site can continue to receive/make calls. Rgds Phil Back to top   Ads Advertising Sponsor alexd Guest Posted: Tue May 15, 2007 8:56 pm    Post subject: Re: Recommendation for Hosted VoIP PBX Big Phil wrote: Quote: Hi Bandwidth was an issue that has crossed my mind, seeing as that our main office location doesn't have SDSL and BT don't plan to install it for quite sometime. But the management are very keen The management can be as keen on it as they like, but if you don't have adequate bandwidth, it just isn't going to work! How many concurrent calls are you expecting to have? Having thought about it, one possible solution to lack of bandwidth is to have calls queue on the SPs PBX until your 'line' is free again. -- <http://ale.cx/> (AIM:troffasky) (UnSoEsNpEaTm@ale.cx) 17:51:54 up 16 days, 19:52, 2 users, load average: 0.19, 0.16, 0.21 09 f9 11 02 9d 74 e3 5b d8 41 56 c5 63 56 88 c0 Back to top   Ads Advertising Sponsor Jon Farmer Guest Posted: Wed May 16, 2007 1:27 am    Post subject: Re: Recommendation for Hosted VoIP PBX Big Phil wrote: Quote: Hi, I was wondering if anyone could recommend a Voip PBX service provider. We are investigating moving across from a legacy to a hosted Voip solution. We have about 25 ext's spread over 2 sites (20 in one location, 5 in the other), each with ddi. The company I work for offer this. We only work through resellers but if you contact sales@enta.net they will put you in touch with one. Regards Jon Back to top   Ads Advertising Sponsor Pete @ www.GymRatZ.co.uk Guest Posted: Wed May 16, 2007 5:07 am    Post subject: Re: Recommendation for Hosted VoIP PBX Jon Farmer wrote: Quote: The company I work for offer this. We only work through resellers but if you contact sales@enta.net they will put you in touch with one. Going by my own experiences with enta.net I certainly wouldn't entrust any mission-critical operations to them. It took them bordering on a whole month to implement a single ADSL connection. Tech-support was worse than useless and the entire problem was caused by it would appear, the inability to set the correct password to the account. There was just one person on their "technical support" contact with whom communication was completely pointless. I would rather have been speaking to an Indian call center than dealing with "Kevin" !! Fortunately the ADSL connection is a fail over for my Cable connection so it only kicks in when cable connection fails or when upload/download hits pre-defined limits which is very rarely so for the amount I use it it serves the purpose and was the cheapest option as no-one else seemed to offer a PAYG connection. After the initial farce I would never recommend enta.net even for a simple domestic service. For the O.P. we have all incoming business calls coming in through http://www.voipfone.co.uk It's had a couple of temporary outages (check the forum for specifics http://www.voipfoneuserforum.com) but they do seem to get stuff sorted very quickly. Another page of interest is the following http://www.voipfoneuserforum.com/about741.html HTH Pete -- http://www.gymratz.co.uk gym & fitness equipment specialists. Back to top   Ads Advertising Sponsor Ross Beer Guest Posted: Wed May 16, 2007 10:08 am    Post subject: Re: Recommendation for Hosted VoIP PBX Big Phil, Your right call queues would help, as long as people didn't mind waiting to make calls. i.e if there was a phone on every desk. An alternative would be to have multiple ADSL accounts, with good upload speeds. I think you can get up to 800Kbps with some business providers. Also changing codec may be another way to save some bandwidth, you could possibly use a GSM codec which uses much less bandwidth than G711 'ulaw' or 'alaw'. Though there is a difference in call quality. Ross alexd wrote: Quote: Big Phil wrote: Hi Bandwidth was an issue that has crossed my mind, seeing as that our main office location doesn't have SDSL and BT don't plan to install it for quite sometime. But the management are very keen The management can be as keen on it as they like, but if you don't have adequate bandwidth, it just isn't going to work! How many concurrent calls are you expecting to have? Having thought about it, one possible solution to lack of bandwidth is to have calls queue on the SPs PBX until your 'line' is free again. -- ----------------------- Ross Beer VoiceHost Support www.voicehost.co.uk Back to top   Ads Advertising Sponsor Jon Farmer Guest Posted: Sat Jun 02, 2007 11:18 pm    Post subject: Re: Recommendation for Hosted VoIP PBX Big Phil wrote: Quote: Hi, I was wondering if anyone could recommend a Voip PBX service provider. We are investigating moving across from a legacy to a hosted Voip solution. We have about 25 ext's spread over 2 sites (20 in one location, 5 in the other), each with ddi. Entanet provide this service. We work through resellers though so you would need to contact one of those to signup. Our minimum contract term is only one month if you wish to trial it. 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